Topic:Constructive Feedback
deted :04-9-2015
curse facilitator: Zulfiqar Behan
Constructive Feedback
Definition:
Communication that brings to an individual’s attention an area in which their performance could improve, in a manner that helps the individual understand and internalize the information. Constructive feedback does not focus on fault or blame; it is specific and is directed towards the action, not the person.
constructive feedback is a tool that is used to build things up, not break things down. It lets the other person know that you are on their side.
Communication that brings to an individual’s attention an area in which their performance could improve, in a manner that helps the individual understand and internalize the information. Constructive feedback does not focus on fault or blame; it is specific and is directed towards the action, not the person.
constructive feedback is a tool that is used to build things up, not break things down. It lets the other person know that you are on their side.
Constructive Feedback is:
Useful
Meaningful
Impactful
Easy to understand
Constructive Feedback is not:
Critical
Accusatory (harsh,angery)
Vague
Remember the following: When giving feedback:
Be constructive
Focus on observed behavior
Make feedback objective
Be specific
Keep it short and concise
Focus on the issue, not the person
Be timely
When receiving feedback:
Listen
Ask questions for clarification
Don’t get defensive
Don’t argue
Reflect
Take suggestions to heart
Handle feedback with care
Feedback techniques to apply:
#1 - Helping to understand
Choose specific examples
Emphasise observed behaviour
Define ground rules
in advance
#2 – Gaining acceptance
Elicit information through questions
Include positive messages
Be flexible
Be descriptive, not evaluative
#3 – Inspiring action
Know what the key messages are
Focusing on the changeable
Suggest solutionssource:http://www.hr.gov.nt.ca/sites/default/files/constructive_feedback_summary_feb_17_2014_-_final1.pdf
